ISO 9001 Certification

The French ISO 9001 certification logo.

Total’s Individual Shareholder Relations Department is the only shareholder service in France which has received ISO 9001 version 2008 certification for its communication policy with individual shareholders. This certification was renewed for a further three-year period in 2013 by AFNOR following a thorough audit of the various processes implemented in terms of communication with individual shareholders.

This certification of Total’s Individual Shareholder Relations Department reflects the Group’s commitment to providing individual shareholders with valuable financial information over the long term.

As part of this quality assurance certification, satisfaction surveys are made available on the Group’s website and annual follow-up audits are conducted by AFNOR.